JOB TITLE: IT BUSINESS ANALYST - CRM                                                                   DEPARTMENT: INFORMATION TECHNOLOGY

SALARY RANGE: $60,000 - $65,000                                                                         FLSA: EXEMPT

IMMEDIATE SUPERVISOR: Director - Application Programming

SCHEDULE DETAILS: Full-time/12-month position/PEERS

Position Summary

The IT Business Analyst plays a critical role in bridging business needs with technology solutions. This position collaborates with key stakeholders to define functional requirements, ensure alignment with business objectives, and document best practices for effective implementation. This position will support the college’s CRM team through development and configuration work within the Salesforce/TargetX environment. The work will include improvements to the CRM as well as operational maintenance work to meet the needs of end users. The ideal candidate excels at managing multiple priorities, has a strong understanding of data flow across business processes, and works closely with IT teams and system stakeholders to drive informed decisions that enhance enterprise technology systems.

Essential Job Duties

• Collaborate with stakeholders to identify business needs and translate them into clear requirements.
• Gather, document, and analyze business processes, workflows, and systems.
• Responsible for identifying gaps between enterprise system functionality and organization policy/regulatory requirements, then recommending solutions.
• Work in close collaboration with developers in testing functionality of enhancements and/or modifications.
• Assist in the preparation of relevant training materials and process change documentation.
• Facilitate training sessions for employees on new systems or new features in existing systems.
• Assist in the implementation of system upgrades and provide new processes if required.
• Assist in the configuration of assigned systems where applicable.
• Collaborate with software vendors to correct reporting, software, and data issues.
• Perform other project-related duties or functions as needed when critical to business function.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending college functions and community events and serving on committees.

Non-Essential Job Duties

• Prepare database inquiries as requested by management. Deliver requested reports, including ad hoc reports.
• Facilitate changes in business processes by communicating proposed changes to relevant employees, gathering and analyzing feedback, and incorporating insights before finalizing processes.

Required Knowledge, Skills & Abilities

• Associate’s degree in business, finance, communications, information technology, or other related field from a regionally accredited institution of higher learning or two years of relevant work experience.
• The ability to make good decisions with minimal supervision.
• Ability to present material in written form that is understandable to the technical and non-technical reader.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to work well with others.
• Strong oral and written communication skills.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• Bachelor’s degree in business, finance, communications, information technology, or other related field from a regionally accredited institution of higher learning or four years of relevant work experience.
• Experience with business analytics and reporting tools such as Power BI, SharePoint, Excel macros, Informer.
• Experience with CRM software such as Salesforce or TargetX.
• Experience with Colleague.
• Experience working within a collegiate setting.

Working at Ozarks Technical Community College Provides Great Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Use of the OTC fitness center at no cost to employees.
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions. Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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