JOB TITLE: PART-TIME STUDENT SUCCESS REPRESENTATIVE                                DEPARTMENT: ADMISSIONS

SALARY RANGE: $15.00/HOUR                                                                           FLSA: NON-EXEMPT

IMMEDIATE SUPERVISOR: Student Support Coordinator 

SCHEDULE DETAILS: Part-time (not to exceed 19.5 hours per week)

Shifts available Mon–Thu, 7:30 am – 7:00 pm; Fri, 8:00 am – 4:30 pm. Occasional weekend shifts may be required.

Position Summary
The Student Success Representative serves as the primary point of contact and brand ambassador for the college. This role provides an elevated guest experience by warmly welcoming prospective and current students, families, and community members. Representatives will engage with students and external partners through multiple modalities, including in-person, online, and phone communication. As a specialist in first impressions, the Representative facilitates a seamless transition into the collegiate environment by providing high-level guidance on applications and academic programs while ensuring every guest is efficiently connected to the appropriate support.

Essential Job Duties

• Professional Guest Relations: Provide a knowledgeable and welcoming presence as a primary greeter; proactively engage with visitors to ensure they feel valued and supported from the moment of arrival.
• Application & Program Guidance: Act as a knowledgeable guide for prospective students, assisting them through the initial application process and providing clear, accurate information regarding college programs.
• Concierge-Level Knowledge: Maintain a strong understanding of basic financial aid, registration, and payment procedures to resolve guest questions accurately at the first point of contact.
• Inquiry Management: Successfully resolve inquiries via telephone, email, and Live Chat with a professional, upbeat, and solution-oriented tone.
• Strategic Internal Connections: Expertly perform "warm handoffs" by connecting guests directly with College Navigators or Admissions Counselors to ensure their specific needs are promptly resolved.
• Collaborative Excellence: Work in partnership with departments across the college to ensure the delivery of consistent, timely, and professional information.
• Empathetic Engagement: Acknowledge each guest has different needs and work diligently to provide the level of service that meets those needs.
• Administrative Integrity: Handle sensitive documentation with strict adherence to FERPA guidelines and assist with essential office operations, including correspondence and record maintenance.
• Professional Reliability: Demonstrate exemplary attendance and punctuality as a core member of the front-facing Admissions team.
• Comprehensive Commitment: Accept additional assignments that further the mission of Ozarks Tech.

Required Knowledge, Skills & Abilities

• Exceptional Interpersonal Skills: A naturally outgoing and professional demeanor with a genuine enthusiasm for service and public interaction.
• Advanced Communication: Ability to communicate complex information clearly and concisely, both verbally and in writing.
• Customer-Centered Problem Solving: Proven ability to remain calm and professional while resolving guest concerns in a fast-paced environment.
• Technical Proficiency: Skilled in Microsoft Office Suite and capable of quickly learning institution specific software programs.
• Education: High school diploma or equivalent required.

Preferred Knowledge, Skills & Abilities

• Academic Background: Completion of 12 or more credit hours from a regionally accredited institution.
• Service Experience: Prior experience in high-end retail, hospitality, guest services or collegiate student services.
• System Knowledge: Familiarity with Customer Relations Management, Colleague, or similar student information systems.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger/touch, handle, or feel; and talk or hear. The employee must be able to move around and about their area, and operate a computer as needed. Specific vision abilities required by this job include close vision.

*** OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANYWAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED.

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