JOB TITLE: COMMUNITY RESOURCE SPECIALIST                                                  DEPARTMENT: STUDENT CARE & ENGAGEMENT

SALARY RANGE: $45,000-50,000                                                                        FLSA:  EXEMPT

IMMEDIATE SUPERVISOR: College Director of Student Care & Engagement

SCHEDULE DETAILS: Full-time, 12-month position (PEERS). Primarily Monday–Friday, 8 a.m.–5 p.m. Some evenings and weekends required.

Position Summary

The Community Resource Specialist (CRS) provides holistic, student-centered support to help students overcome non-academic barriers to success. CRSs connect students with campus and community resources, manage cases submitted through OTC Cares, and assist with outreach efforts related to food security, emergency support, wellness, and financial instability. They are key contributors to student persistence and equity-focused care across all OTC locations.

Essential Job Duties

• Serve as the case manager for students experiencing basic needs or personal circumstances that are impacting their ability to be successful, including but not limited to healthcare, hunger, food access, housing insecurity, transportation limitations, employment, and technology access.
• Uses data to proactively identify and connect students to support resources before a crisis.
• Guide students through steps to access internal and external resources, and provide follow-up support through degree/credential completion.
• Maintain detailed records of student interactions and follow-ups in tracking systems.
• Develop and maintain strong relationships with local agencies and service providers.
• Coordinate with Counseling, Title IX, Disability Support, Student Success and other college departments and entities to ensure wraparound care throughout the entire student experience.
• Support OTC strategic initiatives related to student care, including those in the Strategic Plan and CRM development.
• Represent OTC at regional coalition meetings and task forces (suicide prevention, resource networks, etc.).
• Maintain up-to-date knowledge of regional supports and referral processes, as well as college supports and processes.
• Lead student-facing initiatives such as: Mobile Pantry coordination, Community Resource Fairs, and Eagle Expo.
• Help plan and implement wellness and basic needs awareness efforts (signage, outreach campaigns, etc.).
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending college functions, serving on committees and attending community events.

Required Knowledge, Skills & Abilities

• Bachelor’s degree in social work, counseling, education, or related field from a regionally accredited institution.
• Experience in case management, advising, or student support.
• Excellent interpersonal and communication skills, including email, phone, video, and public speaking.
• Proficiency in Microsoft Office and comfort with learning new software tools.
• Strong organizational skills, ability to balance outreach, record-keeping, and responsiveness.

Preferred Knowledge Skills & Abilities

• Master’s degree from a regionally accredited institution.
• Three years of experience in higher education or nonprofit settings.
• Familiarity with Ellucian Colleague/DataTel and CRM tools.
• Experience working with diverse and underserved student populations.
• Energetic, proactive, and student-first mindset.
• Experience working within a community college.

Working at Ozarks Technical Community College Provides Great Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Use of the OTC fitness center at no cost to employees.
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions.  Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel. 

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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