JOB TITLE:  PART-TIME SAFETY AND SECURITY DISPATCHER                             DEPARTMENT:  SAFETY AND SECURITY

SALARY RANGE:  HOURLY BASED ON EXPERIENCE                                           FLSA:  EXEMPT

IMMEDIATE SUPERVISOR:  Safety and Security Supervisor

SCHEDULE DETAILS:  Part-time hourly (not to exceed 19.5 hours weekly)

Position Summary

Ozarks Technical Community College is seeking a dedicated Safety and Security Dispatcher to serve as the central communication hub for campus safety operations. This role involves dispatching emergency and non-emergency calls, monitoring campus safety systems, and supporting the overall mission of the Safety and Security Department.

Essential Job Duties

• Dispatch emergency and non-emergency calls using a computerized radio system and multi-line phone system.
• Obtains and processes critical information from the caller and determines the appropriate agencies required based upon the type of incident, available resources and life-safety priorities.
• Monitor alarms, weather radar, scanners, and video surveillance systems for events affecting the college.  Ability to relay information or dispatch personnel based upon observations or alarm type.
• Ability to multi-task and prioritize daily duties and responsibilities.
• Ability to work well with others.
• Maintain accurate logs of communications, key inventory, equipment checks, and lost and found.
• Assist officers by locating individuals on campus and providing vehicle registration information.
• Attend meetings and trainings as required.
• Support department morale and success by adhering to policies and procedures.
• Perform other duties as assigned, including attending college functions and community events.

Required Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• Minimum of 1 year of experience in emergency communications/dispatch or 2 years’ experience in a customer-oriented atmosphere or in a high-volume call center.
• Ability to communicate clearly and calmly over radio and phone systems.
• Ability to use computers and standard office equipment.
• Skilled in email, internet browsers, and cloud-based platforms
• Ability to work flexible hours including nights, weekends, and holidays.
• Ability to use computers and related technology
•  Valid driver’s license

Preferred Knowledge, Skills, & Abilities

• CPR/AED and First Aid certification (or ability to obtain).
• Experience with dispatch and communication equipment.
• Familiarity with Colleague or similar student information systems.
• Prior experience in a collegiate or campus environment.

Physical Demands and Working Environment

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions.  Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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