As you are fully aware, we are all dealing with the rapidly developing circumstances surrounding COVID-19. Our College, like many others, is dealing with changing circumstances and directives to take proactive steps to protect the health of our students and employees. We are doing all we can to minimize the risk of COVID-19 exposure to the OTC community. As a result, many hiring processes have been put on hold or altered, and many processes now include remote interviews through ZOOM, FYI.

Continue to remain up to date with job postings, notifications, and the status of positions on hold by visiting jobs.otc.edu and signing up to receive notifications. If you have any questions you may reach out to HR at 417-447-2635 or email jobs@otc.edu directly. Again, thank you for your interest in working for OTC and your patience at this time.

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Part-Time Student Services Representative

Apply now Job no: 493782
Work type: Springfield Campus
Location: Springfield, MO
Categories: Student Affairs, Part-Time Staff

JOB TITLE:  PART-TIME STUDENT SERVICES REPRESENTATIVE        DEPARTMENT:  STUDENT SERVICES

SALARY RANGE: $12.25/HOUR                                                                                           

 

IMMEDIATE SUPERVISOR:  Director of Student Services

SCHEDULE DETAILS:  Part-time (not to exceed 19.5 hours per week)

 

Position Summary

The part-time Student Services Representative position assists students, prospective students, staff, faculty, and external constituents by phone and in-person with financial aid, admissions, registration, payment, and general information.  Additionally, this position assists with email, Live Chat, and various office tasks. The essential functions of this position require a physical presence onsite.

 

Essential Job Duties

  • Provide quality customer service to the college’s diverse internal and external constituents by telephone and in person.
  • Deliver and receive documentation critical to being admitted, receiving financial aid, registering, and maintaining student records.
  • Serve as the primary contact for students and prospective students needing assistance in Student Services.
  • Understand the functions of various offices and leads students to the right people.
  • Maintain an accurate working knowledge of financial aid, admissions, registration, payment and other areas of the college in order to answer questions accurately and without transferring the caller.
  • Actively listen to callers and communicate information in a clear and concise manner.
  • Utilize problem solving skills to resolve complex student issues.
  • Work closely with departments from across the college to communicate accurate and timely information.
  • Assist in a pleasant and professional manner.
  • Communicate student issues to supervisor or appropriate personnel when appropriate.
  • Assist with preparing printed letters for outgoing mail.
  • Follow FERPA guidelines for student privacy.
  • Exhibit exemplary attendance and punctuality.
  • Comply with college policies and procedures.
  • Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

 

Required Knowledge, Skills & Abilities

  • Completed 12 credit hours from a regionally accredited institution of higher learning.
  • Prior customer service experience.
  • Demonstrated ability to communicate effectively on the telephone and electronically. 
  • Ability to work well with others.
  • Strong oral and written communication skills. 
  • Ability to use information technology for professional productivity (such as Microsoft Office Suite).

 

Preferred Knowledge Skills & Abilities

  • Associate degree from a regionally accredited institution of higher education. 
  • Prior student services or call center experience.
  • Experience with Colleague.
  • Experience working within a collegiate setting.

 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger/touch, handle, or feel; and talk or hear.  The employee must be able to move around and about their area, and operate a computer as needed.  Specific vision abilities required by this job include close vision. 

 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Advertised: Central Standard Time
Applications close: Central Standard Time

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