JOB TITLE:  ACCOUNT RECEIVABLE SPECIALIST                                                                                   DEPARTMENT:  FINANCE

SALARY RANGE:  $40,000 - $44,000                                                                                                  FLSA:  NON-EXEMPT

IMMEDIATE SUPERVISOR:  Student Financial Operations Administrator

SCHEDULE DETAILS:  Full-time/12-month position/PEERS

Position Summary

The Account Receivable Specialist is responsible for maintaining, performing, and assisting with various account receivables tasks using attention to detail in day-to-day operations of the Finance Office. These tasks include handling all High School and Early Childhood invoicing and payment processing, accounts receivable payments, and reconciling general ledger accounts for end of month and end of fiscal year needs. Other major responsibilities include inquiries to student questions on account billings, collections, and disputes and/or charge backs, and assisting with online commerce payment pathways for departmental needs. The Account Receivable Specialist provides quality customer service to students, employees, and community members.

Essential Job Duties

• Responsible for student financial account review, billing, and reconciliation.
• Participate in high school and Early Education Center invoicing and receipting of online payments.
• Responsible for receipting of online, collection agency, Dual Credit and Early Childhood Center payments.
• Process daily receipting and balancing of accounts receivable.
• Serves as point of contact for in person, online & phone student inquiries about collection and billing processes.
• Work in conjunction with supervisor for oversight of team scheduling and task management.
• Utilize critical thinking skills to resolve complex student issues.
• Process student account general ledger balancing and student account reconciliations.
• Assist with collection-related data entry for college and third-party agencies.
• Send student communication using online college resources and student mailings.
• Process payment default activity, including application of appropriate collection fees.
• Investigate and respond to all disputes with third-party agencies.
• Participate in completing all processes for charge backs and disputes.
• Maintaining E-Commerce systems and assisting colleagues with user training.
• Assist with Center for Workforce Development payments and collection for students.  
• Assist with preparation of 1098-T tax forms for the college and respond to general inquiries.
• Participate with month-end and fiscal year end processes.
• Maintain records and supporting documentation for review and in accordance with record retention policies.
• Assist with development and implementation of electronic workflow processes.
• Comply with system policies and procedures.
• Perform other duties as assigned, including attending system functions, serving on committees, and attending community events.
• Participates in the Student Success Model.

Required Knowledge, Skills & Abilities

• Associate degree from an accredited institution of higher learning or two years of equivalent work experience.
• One year of cash handling and customer services experience.
• Demonstrated ability to work and communicate effectively with all constituencies of a diverse community.
• Excellent organizational skills, strong attention to detail, and the ability to work under pressure and meet deadlines.
• Strong self-management skills.
• Ability to work well with others.
• Strong oral and written communication skills.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• One year of accounts receivable experience, specifically with computerized accounting systems.
• Experience with Colleague.
• Experience working within a collegiate setting.

Working at Ozarks Technical Community College Provides Great Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Use of the OTC fitness center at no cost to employees.
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger/touch, handle, or feel; and talk or hear. The employee must be able to move around and about their area, and operate a computer as needed. Specific vision abilities required by this job include close vision. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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