JOB TITLE:  SKILLUP GRANTS MANAGER AND STUDENT SUPPORT SPECIALIST        DEPARTMENT: HEALTH SCIENCES

SALARY:  Level 3, $35,000 -$45,000                                                                    FLSA:  NON-EXEMPT

IMMEDIATE SUPERVISOR:  Dean of Health Sciences

SCHEDULE DETAILS:  Full-time/12-month position/Grant-funded/PEERS

LOCATION: OTC Springfield Campus

Position Summary

The SkillUp Grants Manager and Student Support Specialist will be responsible for the administration of the SkillUP grant (50%) and assisting students with questions and processes related to Allied Health short-term program admission, registration, financial aid options, and enrollment (50%).

Essential Job Duties
SkillUp Grants Manager (50%)

• Serve as the primary contact for prospective students eligible for the SkillUP grant-eligible programs.
• Collaborate and coordinate required grant activities with the college grants office.
• Be able to complete/pass the state confidentiality training and MOJobs database training.
• Develop strategies for attracting and maintaining student prospects to the SkillUP Grant programs.
• Guide prospective students through the enrollment and registration processes.
• Provide advising to both prospective and enrolled students, including explaining curriculum requirements and assisting with the selection of appropriate courses.
• Maintain knowledge of all SkillUP-eligible programs and their respective admission criteria.
• Remain in contact with students throughout their program, serving as their advisor and retention guide throughout any required grant-funded program. Serve as a coach and a facilitator.
• Document grant-required SkillUP participant information in the MO Jobs database before, during, and after exiting academic/training programs.
• Assist with referrals to Missouri Job Center for job placement and follow up.
• Travel for meetings and required training, including overnight, and multiple days.

Essential Job Duties

Student Support Specialist, Allied Health (50%)

• Greet, welcome, and assist students and visitors.
• Provide information related to Short-term training Allied Health programs, including admission requirements, financial aid, registration, and enrollment by answering incoming calls and returning voicemails/emails.
• Perform daily computer-based operations utilizing Colleague (Ellucian) for student registration.
• Prepare and process student registrations for Allied Health short-term courses.
• Provide assistance with processing paperwork and other tasks required to serve students.
• Assist with general academic advising to both prospective and enrolled students on both credit and Allied Health short-term programs, personally connecting students to the appropriate program or department representatives, when necessary.
• Assist student who are having academic or personal difficulties by connecting them with appropriate college and community resources.
• Coordinate with the Academic Support Center on implementing accommodations for qualified students with disabilities.
• Communicate student issues and concerns to supervisors or appropriate personnel.
• Assist with monitoring online educational partnership invoices to insure accuracy of invoice to actual enrollment.
• Prepare refund requests and third-party billings.
• Provide accurate, valid and complete information by using the right methods/tools.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending college functions, serving on committees and attending community events.

Required Knowledge, Skills & Abilities

• Associate degree from a regionally accredited institution of higher learning.
• One year of customer service or student advising experience.
• Excellent organizational and time management skills.
• Ability to work well with others.
• Strong oral and written communication skills.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• Bachelor’s degree from a regionally accredited institution of higher learning.
• Demonstrated grant management experience.
• Two years of previous work experience in recruiting, customer service, sales, or advising of students.
• Previous experience with advising of students with grants.
• Experience with Colleague.
• Experience working within a collegiate setting.

Working at Ozarks Technical Community College Provides Great Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Use of the OTC fitness center at no cost to employees.
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions.  Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel. 

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull 60 lbs. to a height of 42”; to enter, exit and operate manufacturing equipment such as a forklift, to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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