JOB TITLE: Operations Manager                                                            DEPARTMENT:  AUXILIARY SERVICES   

SALARY RANGE:  $45,000 - $50,000                                                      FLSA:  EXEMPT

IMMEDIATE SUPERVISOR:  Director of the Bookstore & Auxiliary Services

SCHEDULE DETAILS:  Full-time/12 month position/PEERS – Afternoon/Evening Closing Shift

The Operations Manager is responsible for overseeing daily operations of the campus store. Primary duties include convenience store management, end of day store closing, supporting the fulfillment of online orders, inventory processes, accounts payable, administrative support, and maintaining store supplies.

Essential Job Duties

• Manage the convenience store department, including product selection, ordering, stock rotation, and reporting.
• Oversee nightly store closing, including end of day processing and store restocking.
• Function as the primary Eagle Store manager and backup food service manager during evening hours and special events held in the student union.
• Support the management of online order fulfillment in coordination with the Warehouse Supervisor.
• Provide administrative support services for the Eagle Store with payment requests, retrieving reports, preparing work orders, balancing cash drawers and reports of payments, preparing the daily deposit, and preparing reports indicating merchandise sold.
• Oversee term-end and year-end inventory processes to ensure that all established policies and procedures are followed, and work in conjunction with the Budget and Finance Office to reconcile inventory values.
• Maintain an adequate stock of necessary store supplies by establishing vendors, monitoring stock, and placing orders in a timely manner.
• Provide excellent customer service to students, staff, faculty, and visitors.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending college functions, serving on committees and attending community events. 

Non-Essential Job Duties

• Research national trends for campus stores and analyze inventory status as needed.
• Assist with retail accounting activities as needed in conjunction with the Budget and Finance Department.

Required Knowledge, Skills & Abilities

• High School Diploma or equivalent.
• Must be able to carry up to 50 lbs. on a regular basis.
• Two years of experience in retail/inventory management.
• Ability to work well with others.
• Strong oral and written communication skills.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Preferred Knowledge, Skills & Abilities

• Associate degree in business administration, education, or a related field from a regionally accredited institution of higher learning.
• Experience supervising retail operations on a two-year or four-year college campus.
• Experience managing convenience store operations.
• Experience with point-of-sales systems.
• Experience with Colleague.
• Experience working within a collegiate setting.

Working at Ozarks Technical Community College Provides Great Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Use of the OTC fitness center at no cost to employees.
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions.  Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel. 

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull moderate to heavy amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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