Veteran Services Representative & Certifying Official
Job no: 493669
Work type: Springfield Campus
Location: Springfield, MO
Categories: Staff, Student Affairs, Full-Time Staff/Administration
JOB TITLE: VETERAN SERVICES REPRESENTATIVE/CERTIFYING OFFICIAL
DEPARTMENT: STUDENT AFFAIRS
SALARY RANGE: $25,000 – 50,000
IMMEDIATE SUPERVISOR: Dean of Student Development
SCHEDULE DETAILS: Full-time/12 month position/PEERS
The Veteran and Military Services Representative/Certifying Official performs necessary functions to oversee and manage operations related to student receipt of benefits from the Veterans Administration and other Federal agencies.. This position will act as a liaison between OTC and the Veterans Administration, Federal Tuition Assistance, other government agencies through which students receive tuition benefits, veteran services in the community.
Essential Job Duties
- Oversee the process of assisting eligible student with receiving veterans and military educational benefits and act as liaison between the student and federal agencies to help resolve issues affecting those benefits
- Monitor student compliance with benefit program requirements.
- Provide expert advice to management ensuring institutional compliance with VA standards and requirements.
- Maintain lists of veteran students who have applied and qualify for benefits under the Missouri Returning Heroes Act.
- Handle the awarding of Post 9/11 benefits within the Colleague student data system.
- Coordinate veteran payment and debt issues with the Finance office.
- Work with Academic Services to process student veteran Academic Leave of Absence requests.
- Supervise Veterans Affairs Work Study positions; responsible for tasking, training and scheduling.
- Supervise part time staff, VA work study staff, and federal work study staff; responsible for hiring, training and scheduling
- Proactively communicate with all students receiving benefits about important information related to their benefits
- Manage student referrals from academic and student affairs personnel related to academic success affecting benefit eligibility
- Advise prospective and/or current veterans, dependents, and active-duty soldiers of their GI Bill and tuition assistance options.
- Maintain OTC Veteran and Military Services Office webpages.
- Facilitate and oversee Veterans Student Organization
- Regularly update and maintain accurate paper and digital VA forms and applications
- Educate appropriate OTC employees regarding veteran services and benefits to students
- Exhibit exemplary attendance and punctuality.
- Comply with college policies and procedures.
- Perform other duties as assigned, including attending college functions, serving on committees and attending community events.
Required Knowledge, Skills & Abilities
- Bachelor’s degree from a regionally accredited institution of higher learning.
- Ability to manage and oversee numerous streams of data and record keeping processes
- One year of experience working with veterans’ education benefits and/or active duty military education programs.
- One year of supervisory experience over full time or part time employees.
- Demonstrated ability to work and communicate effectively with all constituencies of a diverse university community.
- Knowledge of relevant regulations governing veterans’ education benefits.
- Ability to work well with others.
- Strong oral and written communication skills.
Preferred Knowledge Skills & Abilities
- Two years of experience working with veterans’ education benefits and/or active duty military education programs.
- Experience with Colleague.
- Experience working within a collegiate setting.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)
Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions. Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.” THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.
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Applications close: Central Daylight Time
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