JOB TITLE: RECORDS AND REGISTRATION SPECIALIST                                           DEPARTMENT: REGISTRAR’S OFFICE

SALARY RANGE:  Level III-2, $36,000 - $38,000                                                    FLSA: NON-EXEMPT

IMMEDIATE SUPERVISOR:  Assistant Registrar – Records and Registration

SCHEDULE DETAILS:  Full-time/12 month position/PEERS

Position Summary

The Records and Registration Specialist is responsible for evaluating student eligibility for commencement and communicating that eligibility with students, distributing paper and electronic diplomas, duplicate diplomas and working with departments to identify graduates. This position also processes various Registrar forms for students including all program changes in an organized and timely fashion, and assists students, faculty and staff with registration issues. The Records and Registration Specialist serves as the Missouri Reverse Transfer Coordinator for Ozarks Tech.

Essential Job Duties

• Responsible for evaluating eligibility and completing processes necessary to confer degrees each term. These processes include but are not limited to monitoring graduation applications, reviewing eligibility for graduation, monitoring Missouri Civics Exam completion and ordering of diplomas.
• Serves as the Missouri Reverse Transfer Coordinator for OTC.
• Communicates with students regarding status of their graduation application and sends graduation communications through the college’s Communications Management system.
• Provides specialized support for elevated student inquiries from College Navigators, Admissions Counselors, and Student Success Representatives, ensuring timely and accurate responses to complex admissions questions and concerns.
• Processes grade changes, program changes, incomplete grades, and other Register’s Office forms in an accurate, organized, and timely fashion.
• Builds, schedule and reviews daily, weekly and monthly reports and updates student records as needed to ensure accuracy.
• Builds and manages the waitlist process and manually registers students as needed.
• Orders supplies, monitors budgets and submits payment requests for the Registrar’s Office.
• Ensures final grades are collected for undergraduate level coursework.  Works closely with academics to communicate the importance of timely submission.  Notifies departments when all grades are received.
• Assists with the auto-graduation process.
• Manages the “VIP” Program, including recruiting VIP students, assisting them with the application process and helping them register for classes and complete their payment plan.
• Supports Academic Affairs, college divisions and other departments, and all campuses and centers regarding registration processes and basic Registrar’s Office functions.
• Exhibits exemplary attendance and punctuality.
• Complies with college policies and procedures.
• Performs other duties as assigned, including attending college functions, serving on committees and attending community events.

Required Knowledge, Skills & Abilities

• Bachelor’s degree from a regionally accredited institution of higher learning.
• One year of customer service experience.
• Demonstrated ability to prioritize office tasks.
• Experience processing documents in an accurate, organized, and timely fashion.
• Ability to work well with others.
• Strong oral and written communication skills.
• Ability to use information technology for professional productivity (such as Microsoft Office Suite).

Preferred Knowledge Skills & Abilities

• Three years of customer service experience. 
• Experience with Colleague.
• Experience working within a collegiate setting.

Working at Ozarks Technical Community College Provides Great Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Use of the OTC fitness center at no cost to employees.
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions.  Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel. 

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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