OTC is dedicated to creating a culture that promotes success and wellbeing for our students and employees. Every department and position throughout the college strives to maintain a student-centered focus to create a culture where our students and employees are welcomed and feel safe at every campus and center. OTC applies that same focus to its hiring practices starting with the application process, the onboarding, and new hire expectations. We are committed to understanding the needs of our students and employees and providing them with an experience that represents the OTC Cares culture.

The Office of Diversity, Equity, and Inclusion (DEI) support this mission by facilitating an equity-minded culture that values the inclusion of diversity, access, belonging, and success for all members of the OTC community.

We appreciate your interest and desire to become a member of the OTC team! If you have any questions about job postings, the application process, or the status of an open position, you may reach out to Human Resources at 417-447-2635 or email jobs@otc.edu directly.

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Part-Time Student Accounts Services

Apply now Job no: 493990
Work type: Springfield Campus
Location: Springfield, MO
Categories: Finance, Part-Time Staff

JOB TITLE:  PART-TIME STUDENT ACCOUNT SERVICES                                                      DEPARTMENT:  FINANCE

SALARY RANGE: $12.74 - $14.50 PER HOUR                                                                    FLSA:  NON-EXEMPT

 

Immediate Supervisor:  Assistant Bursar

Schedule Details:  Part-time (Not to exceed 19.5 hours per week)/ Must have availability to work mid-day through 5:30 pm shifts (M-F). Potential for remote evening work on Live Chat and one Saturday morning in office per semester.

 

 

Position Summary

The part-time Student Account Services Representative is responsible for maintaining, performing, and assisting with various tasks necessary in the day-to-day operations of Student Account Services.  This position also recognizes and maintains confidentiality of work materials as appropriate; understands and carries out verbal and written directions; and demonstrates excellent customer service skills in all activities. The essential functions of this position require a physical presence onsite.

 

Essential Job Duties

 

  • Front desk personnel – responsible for greeting and assisting with all (in person, phone, and email) student accounts related inquiries. Also includes partnering with Student Affairs on general inquiries to support the college Student Success model.
  • Assist customers online via the college Live Chat system.
  • Provide quality service to students, parents, community members and staff during every interaction.
  • Provide cashiering functions when needed: receipting payments of multiple tender types and balancing daily cashier session at end of shift.
  • Assist students in enrollment of payment plan.
  • Assist customers with online payment processing when needed.
  • Communicate with students, parents and staff the policies and procedures of Student Account Services.
  • Assist in office opening and closing duties, depending on shift assigned.
  • General filing and alphabetizing.
  • Assist with tasks associated with the mailing of Student Accounts correspondence.
  • General data entry.
  • Maintain basic office organization.
  • Performs other duties as assigned.

 

Required Knowledge, Skills & Abilities

  • One to three years of customer service experience.
  • One year of cash handling/balancing activity.
  • Experience working independently.
  • Ability to work well with others.
  • Strong oral and written communication skills. 
  • Ability to use information technology for professional productivity (such as Microsoft Office Suite).

 

Preferred Knowledge Skills & Abilities

  • Experience with Colleague.
  • Experience working within a collegiate setting.

 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed in a variety of settings including, but not limited to: college-owned vehicles (e.g. passenger buses, vans, trucks, and cars) and in a standard office setting with frequent interruptions and distractions or in laboratory/maintenance areas. Work environment may include extreme weather conditions such as heat, cold, and precipitation. Requires extended periods of time of driving, sitting idle, viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel. 

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES.  THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION.  THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE.  THE EMPLOYMENT RELATIONSHIP REMAINS β€œAT-WILL.”  THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

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Applications close: Central Daylight Time

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