Part-Time Student Accounts Services
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Job no: 493990
Work type: Springfield Campus
Location: Springfield, MO
Categories: Finance, Part-Time Staff
JOB TITLE: PART-TIME STUDENT ACCOUNT SERVICES DEPARTMENT: FINANCE
SALARY RANGE: $12.74 - $14.50 PER HOUR FLSA: NON-EXEMPT
Immediate Supervisor: Assistant Bursar
Schedule Details: Part-time (Not to exceed 19.5 hours per week)/ Must have availability to work mid-day through 5:30 pm shifts (M-F). Potential for remote evening work on Live Chat and one Saturday morning in office per semester.
Position Summary
The part-time Student Account Services Representative is responsible for maintaining, performing, and assisting with various tasks necessary in the day-to-day operations of Student Account Services. This position also recognizes and maintains confidentiality of work materials as appropriate; understands and carries out verbal and written directions; and demonstrates excellent customer service skills in all activities. The essential functions of this position require a physical presence onsite.
Essential Job Duties
- Front desk personnel β responsible for greeting and assisting with all (in person, phone, and email) student accounts related inquiries. Also includes partnering with Student Affairs on general inquiries to support the college Student Success model.
- Assist customers online via the college Live Chat system.
- Provide quality service to students, parents, community members and staff during every interaction.
- Provide cashiering functions when needed: receipting payments of multiple tender types and balancing daily cashier session at end of shift.
- Assist students in enrollment of payment plan.
- Assist customers with online payment processing when needed.
- Communicate with students, parents and staff the policies and procedures of Student Account Services.
- Assist in office opening and closing duties, depending on shift assigned.
- General filing and alphabetizing.
- Assist with tasks associated with the mailing of Student Accounts correspondence.
- General data entry.
- Maintain basic office organization.
- Performs other duties as assigned.
Required Knowledge, Skills & Abilities
- One to three years of customer service experience.
- One year of cash handling/balancing activity.
- Experience working independently.
- Ability to work well with others.
- Strong oral and written communication skills.
- Ability to use information technology for professional productivity (such as Microsoft Office Suite).
Preferred Knowledge Skills & Abilities
- Experience with Colleague.
- Experience working within a collegiate setting.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)
Environment: Work is performed in a variety of settings including, but not limited to: college-owned vehicles (e.g. passenger buses, vans, trucks, and cars) and in a standard office setting with frequent interruptions and distractions or in laboratory/maintenance areas. Work environment may include extreme weather conditions such as heat, cold, and precipitation. Requires extended periods of time of driving, sitting idle, viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS βAT-WILL.β THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.
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